Frequently Asked Questions

Archive 2024-2025

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Additional Resources

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Account Information

1095-B Forms

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

If you need to enroll in AcademicBlue SHIP coverage as an AGS employee for the current 2023-2024 plan year ending 08/31/2024, click 23-24 Plan Year and scroll down to Enroll/Cost.

If you waived coverage for the 2023-2024 plan year, your waiver automatically continues for the 2024-2025 plan year. In order to enroll in coverage for the 2024-2025 plan year, please contact AHP to request your 2024-2025 waiver be removed by the enrollment deadline.

Open Enrollment Dates

Open enrollment period to add dependents is 31 calendar days after hire date.

Open Enrollment for Returning AGS
07/15/2024 - 09/15/2024

If you want dependent coverage for the new plan year starting 09/01/2024, you must enroll your dependents by 09/15/2024, even if they are covered through 08/31/2024. Otherwise, your AcademicBlue SHIP coverage will automatically continue for only you. You do not need to take action during the enrollment period if you don’t want dependent coverage starting 09/01/2024.

New Fall AGS
08/16/2024 - 09/15/2024

These are the new employees with a hire date of 08/16/2024. Through 08/31/2024, Part-Time are automatically enrolled and do not need to enroll themselves. Effective 09/01/2024, all AGS employees (part-time and full-time) are automatically enrolled and do not need to enroll themselves.

New Spring AGS
01/01/2025 - 01/31/2025

            

Online Enrollment

AGS Employees - Enroll Dependent(s)

UT Gap Coverage

Continuation Coverage

Employees with a Qualifying Life Event

Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. If you waived coverage for the 2023-2024 plan year, you do not need to waive again for the 2024-2025 plan year.

You may only opt-out of coverage during the following Waiver Periods:

Open Enrollment Returning AGS - 08/16/2024 - 09/15/2024

New Fall AGS - 08/16/2024 - 09/15/2024

New Spring AGS - 01/01/2025 - 01/31/2025

AGS Employees

All AGS Employees (part-time and full-time) are automatically enrolled in the AcademicBlue SHIP. 

Claims

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

*International Claim Form is used to submit claims for benefits for covered services received outside the United States

Regulatory Notices

Parent Information

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1 (844) 684-2255
EyeMed Customer Service

Eligibility Questions

HR Services
The University of Texas at Austin
Human Resource Service Center

BAM Internet Help Desk

If you have any questions about BAM, please call the Internet Help Desk at 1 (888) 706-0583.
The Internet Help Desk is available 24 hours a day, 7 days a week.

24/7 Nurseline

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected