Frequently Asked Questions

Archive 2023-2024

Home

Additional Resources

Find a Provider

Account Information

1095-B Forms

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Open Enrollment Dates

Open enrollment period to add dependents for Part-Time Employees (20-29 hours) or to enroll yourself and dependents for Full-Time Employees (30+ hours) is 31 calendar days after hire date.

New AGS

Part-Time are automatically enrolled and do not need to enroll themselves. Details are already listed below under the Part-Time and Full-Time category.

Online Enrollment

Online Enrollment Guide

Full-Time Employees Enroll Self and Dependent(s)

UT Gap Coverage

Continuation Coverage

Employees with a Qualifying Life Event

Waiver

Waiver Periods

Returning AGS - 09/01/2023 - 10/01/2023

New Fall AGS - 09/01/2023 - 10/01/2023

New Spring AGS - 01/01/2024 - 02/15/2024

23/24 Waiver Period

Part-Time Employees

All Part Time Employees (20-29 hours) are automatically enrolled in the AcademicBlue SHIP.
Click the button below to waive coverage for the 23-24 academic year.

PT Employees- Click Here to Waive

Claims

View Claims Online

Access Medical, Prescription, and International* Claim Forms

*International Claim Form is used to submit claims for benefits for covered services received outside the United States

Parent Information

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1 (800) 581-0368
24/7 Nurseline

Eligibility Questions

HR Services
The University of Texas at Austin
Human Resource Service Center

BAM Internet Help Desk

If you have any questions about BAM, please call the Internet Help Desk at 1 (888) 706-0583.
The Internet Help Desk is available 24 hours a day, 7 days a week.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected

24/7 Nurseline