Frequently Asked Questions

Archive 2025-2026

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Additional Resources

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Account Information

1095-B Forms

Benefits

Benefit Information

Advantages of Membership

These health management tools and resources can help you stay well and protect your health

Enroll/Cost

If you waived coverage for the 2024-2025 plan year, your waiver automatically continues for the 2025-2026 plan year. In order to enroll in coverage for the 2025-2026 plan year, please contact AHP to request your 2024-2025 waiver be removed by the enrollment deadline.

Open Enrollment Dates

Open enrollment period to add dependents is 31 calendar days after hire date.

Open Enrollment for Returning AGS
07/15/2025 - 09/15/2025

If you want dependent coverage for the new plan year starting 09/01/2025, you must enroll your dependents by 09/15/2025, even if they are covered through 08/31/2025. Otherwise, your AcademicBlue SHIP coverage will automatically continue for only you. You do not need to take action during the enrollment period if you don’t want dependent coverage starting 09/01/2025.

New Fall AGS
08/16/2025 - 09/15/2025

If you want dependent coverage for the new plan year starting 09/01/2025, you must enroll your dependents by 09/15/2025. If you also want dependent coverage for August 2025, complete an additional enrollment for the 2024-2025 plan year here by 09/15/2025. 

New Spring AGS
01/01/2026 - 01/31/2026

If you want dependent coverage starting 01/01/2026, you must enroll your dependents by 01/31/2026.

Online Enrollment

AGS Employees - Enroll Dependent(s)

Continuation Coverage

Employees with a Qualifying Life Event

UT Gap Coverage

Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. If you waived coverage for the 2024-2025 plan year, you do not need to waive again for the 2025-2026 plan year.

The waiver period to opt out of coverage is 31 calendar days after hire date.

Returning AGS - 08/16/2025 - 09/15/2025

New Fall AGS - 08/16/2025 - 09/15/2025

New Spring AGS - 01/01/2026 - 01/31/2026

AGS Employees

All AGS Employees (part-time and full-time) are automatically enrolled in the AcademicBlue SHIP. 

Claims

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

*International Claim Form is used to submit claims for benefits for covered services received outside the United States

Regulatory Notices

Parent Information

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1 (800) 451-0287
Medical Providers Call
1 (844) 684-2255
EyeMed Customer Service

Eligibility Questions

HR Services
The University of Texas at Austin
Human Resource Service Center

BCBSTX Internet Help Desk

Call for questions about your Blue Access for Members account.
The Internet Help Desk is available 24 hours a day, 7 days a week.

24/7 Nurseline

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected